Product Questions
Q: What pixel pitch do I need?
A: It depends on your viewing distance. For 5-15m viewing (most indoor venues), P3 is the best choice. For closer distances (2-5m), consider P2 or P2.5. For longer distances (15m+), P4 or P5 may be sufficient.
Q: What is the minimum order quantity?
A: Our MOQ is 1 unit. We support small batch orders and custom sizes. Whether you need 1 cabinet or 100, we can fulfill your order.
Q: How long does delivery take?
A: Standard modules: 3-7 days. Custom sizes: 7-15 days. Shipping time depends on destination (usually 5-15 days by express). Total: 2-4 weeks from order to delivery.
Q: What warranty do you provide?
A: All products come with 2-year warranty covering manufacturing defects. Consumables (LEDs themselves) have natural lifespan of 100,000+ hours, so normal use rarely has issues.
Technical Questions
Q: Can I use my existing LED controller?
A: Yes, our LED modules and cabinets are compatible with most controllers (NovaStar, Linsn, Colorlight, etc.). If you have a specific controller in mind, let us know and we’ll confirm compatibility.
Q: Do I need special software to control the display?
A: The controller (sending card) comes with its own software (e.g., NovaStar’s NovaLCT). Once configured, you can control the display from any computer connected to the same network.
Q: How do I maintain the LED display?
A: Indoor LED displays require minimal maintenance. Keep the screen clean from dust, ensure proper ventilation, and check cable connections annually. Our modules are designed for easy front maintenance.
Shipping & Payment
Q: How do you ship LED displays?
A: For small orders (1-5 modules), we use express (DHL, FedEx, UPS). For larger orders, we use air freight or sea freight depending on your urgency and location. All shipments are professionally packed with foam and wooden frames if needed.
Q: What payment methods do you accept?
A: We accept bank transfer (T/T), PayPal (for small orders), and credit card. For first-time customers, we typically require 30-50% deposit, balance before shipping.
Have More Questions?
Contact us directly and we’ll answer within 24 hours.